Returns & Exchanges

At TOIRO, we want you to be completely satisfied with your home essentials. If your purchase isn't a perfect fit for your space, we offer a 30-day return window for most items in their original condition.

1

Initiate Your Request

Log into your account or use our guest portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of starting your request.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing