Frequently Asked Questions

Everything you need to know about bringing TOIRO into your home.

What is the typical shipping timeframe for furniture and decor?

Standard decor items typically ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for specialized freight delivery and white-glove setup.

Do you offer international shipping?

Currently, TOIRO ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.

Are your materials sustainably sourced?

Yes, TOIRO is committed to conscious living. We partner with artisans who use FSC-certified wood, organic textiles, and low-VOC finishes to ensure your home is both beautiful and safe.

How can I track my order status?

Once your order has dispatched, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your delivery's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger purchases.